Complaints Procedure

From time to time, parents or staff members may have a concern that they feel warrants action. Accordingly, this procedure provides a pathway for concerns or complaints.

  1. Any complaints should in the first instance be directed towards the person that the complaint is about.
  2. If the matter is not resolved, then the complainant should discuss their concerns with the Principal
  3. If the concern is with the Principal and despite step 2 is still unresolved then the complainant should direct their complaint, in writing to the Chairperson of the Board of trustees. The Board will not consider complaints of a verbal nature, or second-hand complaints, nor will they consider complaints that have not gone through due process.
  4. The Chairperson will table the complaint (although all staff matters will be discussed "in committee" ).
  5. The Board will consider the issues and make whatever enquiries are needed.
  6. The Board will respond in writing with the result of their deliberations.
  7. If the complainant is still not satisfied with this outcome, then they need to direct their efforts towards the Office of The Ombudsman, or the Ministry of Education.

Note: The board is the employer of school staff and responsible for the school operating within the law. The Board of trustees at St Patrick's School is committed to making our school the best learning environment possible for students. Parents and staff have the right to have their concerns listened to and addressed. Complaints to the board of trustees should be in writing and addressed to the chairperson of the board. A discussion with the board chairperson or a board member is NOT a formal complaint.
If the principal has managed a complaint and parents are not happy with the outcome, parents are entitled to complain to the board of trustees.
It may be appropriate for the board to obtain legal or industrial advice to inform their response to some complaints. The New Zealand Schools Trustees Association helpdesk is the first point of call for schools to obtain free advice in these situations.